SHIPPING POLICY

Effective Date: 2026 | sterlingauctions.ca

This section outlines the shipping and delivery policies for both website purchases and live auction orders. While all deliveries are handled directly by Sterling Auctions, the process, timelines, and requirements may vary depending on how your order was placed. Please review this information carefully to understand delivery areas, associated costs, required steps, and when responsibility for your items transfers to you.

WEBSITE SHIPPING & DELIVERY.

Delivery areas & costs:

  • Free delivery is available within the London, Ontario area for a limited time.
  • For deliveries outside London, shipping costs are calculated based on distance and displayed at checkout.

Delivery timeframes:

  • Delivery dates are estimates only. We do not guarantee specific delivery dates or times.
  • Tracking information will be provided once your order has shipped, where available.

Delivery risk:

  • Since all deliveries are handled directly by Sterling Auctions, risk of loss or damage passes to you once the item has been delivered to the address provided at checkout — regardless of whether you were present at the time of delivery.
  • If you were unavailable at the time of delivery and the item was left at your front door, porch, or another location as specified in your delivery instructions, the delivery is considered complete and risk passes to you at that point.
  • If you provide special delivery instructions (e.g., leave at side door, leave with neighbour), Sterling Auctions will follow those instructions and delivery will be considered complete once the item is placed as directed. Sterling Auctions is not liable for any loss, theft, or damage that occurs after delivery has been completed.
  • It is your responsibility to ensure your delivery address and any special instructions are accurate and complete. Sterling Auctions is not liable for losses resulting from incorrect or incomplete delivery information provided by you.

Undeliverable items:

  • If an item is returned to us due to an incorrect address you provided, re-delivery will be at your expense. Items that cannot be re-delivered will not be refunded.

AUCTION SHIPPING & DELIVERY.

How to request shipping:

  • All shipping is handled exclusively by Sterling Auctions — not through HiBid.com directly.

  • You must submit your shipping request through sterlingauctions.ca using the invoice details from your invoice email, within 3 calendar days of the auction closing date.

  • Items not submitted for shipping within this deadline will be considered abandoned, with no refund or credit issued.

Delivery areas & costs:

  • Free delivery within the London, Ontario area for a limited time.

  • Outside London: shipping costs are calculated by distance and charged to the card on file, including the 2% processing fee.

Important:

  • Delivery risk:
    • Since all deliveries are handled directly by Sterling Auctions, risk of loss or damage passes to you once the item has been delivered to the address provided at checkout — regardless of whether you were present at the time of delivery.
    • If you were unavailable at the time of delivery and the item was left at your front door, porch, or another location as specified in your delivery instructions, the delivery is considered complete and risk passes to you at that point.
    • If you provide special delivery instructions (e.g., leave at side door, leave with neighbour), Sterling Auctions will follow those instructions and delivery will be considered complete once the item is placed as directed. Sterling Auctions is not liable for any loss, theft, or damage that occurs after delivery has been completed.
    • It is your responsibility to ensure your delivery address and any special instructions are accurate and complete. Sterling Auctions is not liable for losses resulting from incorrect or incomplete delivery information provided by you.
  • Undeliverable items:
    • If an item is returned to us due to an incorrect address you provided, re-delivery will be at your expense. Items that cannot be re-delivered will not be refunded.

  • Items will not be released until full payment is received.

  • In-person pickup is not currently available. All orders must be fulfilled through our delivery service.

  • Delivery dates are estimates only. Sterling Auctions does not guarantee specific delivery dates or times.