RETURN & REFUND POLICY

Effective Date: 2026 | sterlingauctions.ca

This section outlines the return, refund, and warranty policies for fixed-price purchases made on our website. It explains eligibility requirements, timeframes, and conditions for returns, as well as warranty coverage for select items. Please review these terms carefully to understand when returns are accepted, what is covered, and your responsibilities as a customer.

WEBSITE RETURNS, REFUNDS & WARRANTY
AUCTION RETURNS & ITEM CONDITION

WEBSITE RETURNS, REFUNDS & WARRANTY.

Return Policy — 14 Days

Fixed-price purchases on sterlingauctions.ca are eligible for a 14-day return policy, starting from the date of delivery.

To be eligible for a return:

  • The product must be in the same condition as when it was purchased, including all accessories, manuals, and original packaging (if applicable).
  • Your return request must be submitted within 14 days of the delivery date.
  • If you encounter any functional issues within the 14-day return period that were not described in the listing or shown in the photos, you may request a return only. Functional issues that were disclosed in the listing description or visible in the photos at the time of purchase are not eligible for return.

Returns will not be accepted if:

  • The product has been used, damaged, or altered after delivery.
  • Accessories, manuals, or original packaging are missing.
  • The return request is submitted more than 14 days after delivery.
  • The issue involves cosmetic imperfections that do not affect the product's functionality. Cosmetic imperfections are not eligible for return.

Return Shipping

Customers are responsible for all return shipping costs. Sterling Auctions does not cover the cost of returning items.

Warranty — Electronics & Small Appliances

Sterling Auctions offers a 14-day warranty on all electronics and small appliances purchased on sterlingauctions.ca. The warranty period starts from the date of delivery.

Warranty Coverage:

  • The warranty covers defects in materials and workmanship for the 14-day warranty period.
  • If a covered defect is identified within the warranty period, we will offer a refund at our discretion.

The warranty does not cover:

  • Damage caused by misuse, accidents, drops, liquid damage, or unauthorized modifications.
  • Normal wear and tear.
  • Cosmetic imperfections that do not affect the product's functionality.
  • Any functional issue or defect that was described in the listing or visible in the photos at the time of purchase. Items purchased with known issues as disclosed in the listing are not eligible for warranty claims.
  • Any item that has been taken to a third-party repair company or subjected to self-initiated repair attempts without prior written consent from Sterling Auctions. Self-initiated remedies void the warranty entirely.

Manufacturer's Warranty Disclaimer:

Sterling Auctions is not an authorized reseller of goods. As a result, manufacturer's warranties do not apply to any items sold on sterlingauctions.ca, unless explicitly stated otherwise in the product listing. Our 14-day warranty described above is the only warranty offered.

Serial Numbers: Sterling Auctions records the serial numbers of all applicable items at the time of listing. Any attempt to return an item with a different serial number than the one recorded at purchase will be refused and may be reported to the appropriate authorities.

To initiate a return or warranty claim, email support@sterlingauctions.ca with your order number and a description of the issue. We respond within 2 business days. Approved refunds are issued to the original payment method within 5–10 business days.

Please refer to our full Return Policy at sterlingauctions.ca for complete details.

AUCTION RETURNS & ITEM CONDITION.

  • All auction items are sold "As Is, Where Is" with no warranties or guarantees unless explicitly stated.

  • You may be eligible for a return if:

    • The item is materially different from what was described in the listing — a clear error on our part.

    • The return request is submitted within 7 days of the delivery date.

    • The item is unused and in the same condition as received.

  • Returns will not be accepted if:

    • The item's condition or defects were visible in photos or stated in the description at time of bidding.

    • The return request is submitted more than 7 days after delivery.

    • The item has been used, altered, or damaged after delivery.

Manufacturer's Warranty Disclaimer:

  • Sterling Auctions is not an authorized reseller of goods. As a result, manufacturer's warranties do not apply to any auction items, unless explicitly stated otherwise in the listing.

  • All auction items are sold as is with no additional warranty coverage beyond the return eligibility described above.

Serial Numbers:

  • Sterling Auctions records the serial numbers of all applicable items at the time of listing.

  • Any attempt to return an item with a different serial number than the one recorded at purchase will be refused and may be reported to the appropriate authorities.

To initiate a return, email support@sterlingauctions.ca with your invoice number and a description of the issue. We respond within 2 business days.